// FAQ

Frequently Asked Questions

Everything customers ask before their first order. Still stuck? WhatsApp us — a human replies.

How do I know a part will fit my vehicle?

Every product page lists the exact makes, models, years, engine codes and chassis codes it fits. Before you pay, send us your full chassis number on WhatsApp — a parts specialist verifies the fitment for free. This one step prevents 99% of wrong-part problems.

What does 'Ex-Japan' actually mean?

It means the part was removed from a Japanese vehicle that reached statutory scrappage age. Japan requires those vehicles to be dismantled, and major components are tested, photographed and coded with their mileage — the document travels with the part. We attach the source document to every ex-Japan engine and gearbox we sell.

Which payment methods do you accept?

M-Pesa (most popular), bank transfer to our corporate account, and cash on delivery within Nairobi. For M-Pesa, we always confirm the item and availability on WhatsApp before you pay — you never pay sight unseen.

How fast is delivery?

Nairobi: same-day for orders placed before 1 PM (KES 1,000–1,500). Mombasa: 2–3 days via scheduled cargo. Other counties: 2–4 days via our bus and cargo partners. You can also collect free from Lower Kirinyaga Road.

Do you fit the parts you sell?

Yes — our Nairobi workshop fits engines, gearboxes, brakes, suspension, electricals and more. Every product page shows the fitting price where we commonly fit that part. We also coordinate trusted mechanics in other towns if you ask us.

Do used and ex-Japan parts come with a warranty?

Yes. Engines: 6 months. Gearboxes and turbos: 3–6 months. New parts: 3–12 months depending on the item — the exact term is printed on every product page and your receipt. Warranty claims are handled on WhatsApp with your order reference.

What if a part turns out not to fit?

If we failed to verify fitment correctly, we take the part back, cover both ways of transport, and get you the correct one — no argument. Full details in our Returns & Refunds policy.

Can you source a part you don't have in stock?

That's our sourcing desk's favourite job. Use the Request a Part page or WhatsApp us the part name/OEM number and a photo. Most requests are answered within 4 working hours and delivered within 5 working days for common items.

Do you offer trade pricing for garages and fleets?

Yes. Garages and fleet operators buying regularly get dedicated trade pricing, stock reservations and monthly statements. Call us or use the contact form with 'Trade / garage account' as the subject.

Is it safe to order online without seeing the part?

We've processed thousands of orders this way and our process is built around trust: verified fitment before payment, M-Pesa only after WhatsApp confirmation, source documents for ex-Japan units, and a published warranty on everything. If it still feels risky, visit the counter — the address is on the contact page.

Something else on your mind? Call 0717 031 980 during business hours.

Chat on WhatsAppCall 0717 031 980