Returns & Refunds

Unfitted, unused parts in original packaging may be returned within 7 days of delivery for a full refund or exchange. The part must be complete, with all supplied gaskets, seals and hardware.

If a part we verified does not fit, the return is on us — we cover transport both ways and get you the correct part, regardless of the 7-day window.

Faulty parts are covered under the warranty stated on the product page (typically 3–12 months). Send us the order reference and a short description or video of the fault on WhatsApp; we will confirm the return.

Warranty claims are assessed within 5 working days of the item reaching us, and resolved with a replacement, repair, or refund — your choice where a replacement is available.

Step 1: WhatsApp or call 0717 031 980 with your order reference. We issue a return note within the hour during business hours.

Step 2: Drop the part at our counter on Lower Kirinyaga Road, or arrange pickup within Nairobi (free). For other counties we arrange return cargo at our cost for verified wrong-fit items, shared 50/50 otherwise.

Step 3: Inspection and approval takes 1–2 working days.

Step 4: Refunds are made within 3 working days of approval — M-Pesa to your number or bank transfer.

Fitted or worn parts, items with missing seals or gaskets, fluids and consumables opened, and safety items (brakes, airbags) once fitted.

Custom-made or made-to-order items such as specially painted parts or custom-fabricated exhausts, unless faulty.

Refunds go back to the original payment method. For M-Pesa deposits on sourced items, the refund is M-Pesa to the same number within 3 working days of approval.